E389 – Current & Critical – Erin Thorp, How to Change How you Lead - Inside out Empathy
“It’s really hard to take a pause, to put yourself in that other person’s shoes, and to say, hey, tell me more about that. And yet that is the moment that people feel included.”
Here’s a fact to consider — senior leaders often enjoy more autonomy and flexibility when managing their time, while frontline employees are expected to adhere to strict hours and. Erin calls for equitable work arrangements that prioritize employee well-being and work-life balance. To do this, there is a skill leaders need - empathy. Empathy is not just a soft skill, but a "power skill" in business. As technology takes over repetitive tasks, human skills like empathy become even more essential. By understanding and responding to the emotions of our team members, we can create a more engaged and motivated workforce.