E515 – Justin Caskey, Transforming Service Business With Technology
“AI isn’t a threat, it’s an enabler. And that’s where we’ve been focusing our efforts with the most success and bringing.”
How do you honour decades of domain expertise while building for an exponential future? For Justin Caskey, the answer is co-intelligence—a vision where AI and human judgment collaborate to create scalable, credible, and regulatory-ready solutions. In this reflective follow-up to his 2021 episode, Justin shares how Patching Associates transformed into OpenCycle Technologies—not by abandoning their roots, but by expanding their lens. Tyler and Justin explore the real work of transformation: unlearning hourly pricing, navigating complex stakeholder ecosystems, building trust in platform models, and funding innovation without losing your soul. It’s also a story of Alberta’s evolving role—not just as a resource hub, but as a proving ground for data, policy, and collaboration. Whether you're leading change in a technical firm or scaling new technology in a legacy sector, this episode will leave you rethinking what expertise looks like in a co-created world.